Your 14-day right to cancel your online order
Separate from our standard returns policy, Irish and EU consumer law gives you a statutory right to cancel your entire online order without giving any reason. This is sometimes called the 14-day cooling-off period or right to withdraw.
This cancellation process applies when you wish to cancel the entire order.
If your order contains more than one item and you only wish to return one or some of the items, please use our standard return options above instead.
You have 14 days from the day you (or someone you nominated) physically receive your order to tell us that you wish to cancel it.
To exercise your right to cancel the entire order, tell us clearly that you wish to cancel the contract. You can use the button below, email support@shoedealz.ie. You do not have to use our cancellation form.
Once you've told us, all items from the cancelled order must be returned without undue delay and no later than 14 days from the day you notified us.
You're entitled to examine the items in the same way you would in one of our shops. You may try footwear on indoors to check the fit, but you are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and fit of the goods.
Please note: Online order cancellations cannot be processed in-store. Please do not return or leave items relating to a cancelled order at our store.
Cancel your entire online order ➜